Refund Policy

At Novalink Wireless, we strive to provide our customers with top-notch wireless services and products. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refund: Refunds are available for products and services purchased directly from Novalink Wireless within 14 days of the purchase date.
2. Refund Process: To initiate a refund, please contact our customer service team at 833-247-3941. You will be required to provide proof of purchase, such as a receipt or order confirmation.
3. Refund Method: Refunds will be issued in the original form of payment. Please allow up to 14 days for the refund to be processed and reflected in your account.
4. Exceptions: Certain products or services may not be eligible for a refund. These include but are not limited to:
   • • Products or services that have been used or activated.
   • • Products or services that have been damaged due to misuse or neglect.
5. Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.